QR Code Not Scanning? Quick Fixes | Planadar Help

QR Code Troubleshooting

Common Issues & Solutions

Screen Too Dark

Problem: Scanner can't read QR code Solution: Increase brightness to maximum

Screen Protector Glare

Problem: Reflections block scanner Solution: Tilt screen or remove protector temporarily

QR Code Expired

Problem: Old QR code no longer valid Solution: Refresh your ticket page to get new code

Camera Permission Denied

Problem: App can't access camera Solution: Enable camera in device settings

Wrong QR Code

Problem: Scanning incorrect event QR Solution: Verify you're on correct event ticket

Alternative Check-In Methods

If QR scanning fails:

1. Manual check-in with email
2. Search by name in attendee list
3. Use backup confirmation code
4. Contact event help desk

Prevention Tips

• Download ticket before event
• Take screenshot as backup
• Check QR code loads properly
• Test scan with friend's phone

Still having issues? Contact event organizers for manual check-in.