QR Code Not Scanning? Quick Fixes | Planadar Help

QR Code Troubleshooting

Common Issues & Solutions

Screen Too Dark

Problem: Scanner can't read QR code Solution: Increase brightness to maximum

Screen Protector Glare

Problem: Reflections block scanner Solution: Tilt screen or remove protector temporarily

"This code has been replaced"

Problem: The scanner says the code was replaced Solution: Your ticket was transferred, reissued or revoked, so older copies (a saved screenshot, the PDF, an earlier email) no longer work. Open the ticket in the Planadar app to show the current code. Ticket codes otherwise stay valid until a day after the event ends.

Camera Permission Denied

Problem: App can't access camera Solution: Enable camera in device settings

Wrong QR Code

Problem: Scanning incorrect event QR Solution: Verify you're on correct event ticket

Alternative Check-In Methods

If QR scanning fails:

1. Manual check-in with email
2. Search by name in attendee list
3. Use backup confirmation code
4. Contact event help desk

Prevention Tips

• Download ticket before event
• Take screenshot as backup
• Check QR code loads properly
• Test scan with friend's phone

Still having issues? Contact event organizers for manual check-in.