Profile Completion Issues | Planadar Help

Profile Completion Issues

Profile Not Saving

Possible Causes:

• Network connectivity
• Invalid data format
• Required fields missing
• File size too large

Solutions:

1. Check internet connection
2. Ensure all required fields filled
3. Verify email format is valid
4. Compress images under 5MB
5. Try again in 1 minute

Profile Photo Won't Upload

Requirements:

• Max size: 5MB
• Formats: JPG, PNG, GIF
• Min dimensions: 200x200px
• Aspect ratio: Square preferred

Solutions:

1. Compress image
2. Convert to supported format
3. Crop to square
4. Clear browser cache

Profile Completeness Not 100%

Check these fields:

• Profile photo
• Bio (min 50 characters)
• Company and job title
• Location
• At least 2 interests
• At least 1 social link

Can't Edit Profile

Possible Causes:

• Profile locked by admin
• Verification in progress
• Browser cache issue

Solutions:

1. Clear browser cache
2. Try different browser
3. Contact support if locked

Bio Not Accepting Text

Possible Issues:

• Character limit (500 max)
• Special characters
• Copy-paste formatting

Solutions:

1. Shorten to <500 characters
2. Remove special characters
3. Type directly instead of pasting
4. Use plain text editor first

Pro Tip: Complete profile in one sitting to avoid session timeouts!