Manual Check-In Procedures | Planadar Help

Manual Check-In Procedures

When to Use Manual Check-In

• QR code won't scan
• Attendee's phone is dead
• Camera malfunction
• Network connectivity issues
• Printed ticket lost

Organizer Manual Check-In

1. Open Check-In Dashboard
2. Click Attendee List tab
3. Search by:
   • Full name
   • Email address
   • Registration ID
4. Click attendee name
5. Click Check In button
6. Confirm check-in

Attendee Self-Check-In (Backup)

If staff unavailable:

1. Find registration confirmation email
2. Note registration ID
3. Report to event desk
4. Staff will manually check you in

Offline Manual Check-In

When network is down:

1. Write down attendee name and email
2. Mark on printed attendee list
3. When network returns, bulk upload
4. System reconciles automatically

Preventing Manual Check-In

For Attendees:

• Screenshot QR code before event
• Charge phone fully
• Clean phone camera lens
• Increase screen brightness

For Organizers:

• Test cameras before event
• Have backup scanner devices
• Print attendee list as backup
• Train staff on manual process

Time Considerations

Manual check-ins take ~30 seconds vs 3 seconds for QR scans. Plan staffing accordingly.

Pro Tip: Have 1 manual check-in station per 100 attendees as backup!