Lost & Found: Report and Manage Items | Planadar Help

Lost & Found

Planadar's Lost & Found lets attendees report items they've lost, and lets organizers catalog items that are turned in and return them to their owners. Available on Growth and higher plans.

For attendees: report a lost item

  1. Open the event's page on Planadar.
  2. Select the Lost & Found tab.
  3. Fill in the Lost Item Report:
    • Item type — Electronics, Clothing, Accessories, Documents, or Other.
    • Description — what the item is (at least 10 characters).
    • Brand and Color — optional, but they help staff identify it.
    • Where it was last seen and the date & time you lost it.
    • Contact phone and contact email — so the organizer can reach you.
    • Image URL — optional link to a photo of the item.
  4. Click Submit. You'll see a confirmation that the report was filed, and the organizer will contact you if it turns up.

For organizers: manage Lost & Found

Open Organizer Admin Panel → Lost & Found, then choose your event from the selector. There are three tabs:

Lost Items

Every report attendees have filed, with the item details and the reporter's contact info. Use the search box and the type filter to narrow the list.

Found Items

Items that have been turned in and are still available (not yet returned), each with a status badge.

Report Found Item

Log a newly turned-in item:

  1. Open the Report Found Item tab.
  2. Enter the item's type, description, brand, colour, where and when it was found, and (optionally) a photo URL.
  3. Save it — it now appears under Found Items as available.

Returning an item to its owner

  1. Compare a Found Item against the Lost Items reports (search by type, colour, or description).
  2. Once you've confirmed the owner and verified their identity on-site, mark the found item as Claimed ("Mark as Claimed"). Claimed items drop out of the active available list.
  3. Use the reporter's phone/email from their Lost Item Report to arrange pickup.

Tips