Setting Up Paid Tickets for Your Event | Planadar Help

Setting Up Paid Tickets for Your Event

Overview

Monetize your events by creating ticket tiers with different pricing levels. Support early bird pricing, VIP access, general admission, and more.

Where to Set Up Tickets

1. Navigate to your event on the Dashboard → My Events tab
2. Click on your event card
3. Scroll down to Organizer Tools section
4. Click the Tickets tab

Creating Your First Ticket Tier

Step 1: Add a New Tier

1. Click "Add Tier" button
2. Enter tier details:
   • Name: e.g., "Early Bird", "VIP", "General Admission"
   • Description: What's included in this tier
   • Price: Enter amount in USD
   • Quantity: Optional - leave empty for unlimited

Step 2: Configure Sale Dates (Optional)

• Sale Start Date: When tickets go on sale
• Sale End Date: When ticket sales close
• Perfect for early bird pricing strategies

Step 3: Set Display Order

• Lower numbers appear first
• Recommended: 0 for Early Bird, 1 for General, 2 for VIP

Step 4: Activate and Save

• Tier is active by default
• Click Save to publish

Ticket Tier Best Practices

Pricing Strategy

• Early Bird: 20-30% discount, limited quantity
• General Admission: Standard pricing
• VIP/Premium: 2-3x general price with perks

Example Tier Setup

1. Early Bird - $25 (First 100 tickets)
   • Sale ends 2 weeks before event
2. General Admission - $35
   • Available until event day
3. VIP Access - $75
   • Includes networking session
   • Limited to 25 attendees

Managing Existing Tiers

Editing a Tier

1. Click Edit (pencil icon)
2. Update details as needed
3. Save changes

Deactivating a Tier

• Click Deactivate to stop sales
• Tier remains visible but can't be purchased
• Use for sold-out or expired tiers

Deleting a Tier

• Only available if no tickets sold
• Click Delete (trash icon)
• Confirm deletion

Tracking Sales

View Sales Data

• Quantity Sold: Number of tickets purchased
• Available: Remaining ticket count
• Revenue: Go to Organizer Admin → Ticket Revenue

Monitor Performance

1. Navigate to Admin Panel
2. Select Ticket Revenue tab
3. View:
   • Total revenue per tier
   • Payment status breakdown
   • Purchase timeline

Attendee Purchase Flow

When you create ticket tiers:

1. Event displays pricing on event cards
2. Attendees see "Buy Tickets" button
3. Click redirects to Stripe checkout
4. After payment, attendee receives:
   • Confirmation email
   • Event ticket with QR code
   • Receipt

Refund Management

Navigate to Admin → Ticket Revenue to:

• View all purchases
• Process refunds
• Track refund history

Stripe Integration

Requirements

• Stripe account (created automatically)
• Valid pricing information
• Active event status

Payment Processing

• Secure Stripe checkout
• 30-day free trial for subscriptions
• Automatic receipt generation

Troubleshooting

"Can't find Tickets tab"

Solution: Make sure you're viewing YOUR event as the organizer. The Tickets tab only appears in the Organizer Tools section.

"Tier won't save"

Check:

• All required fields filled
• Price is 0 or greater
• Name is under 100 characters

"Delete button disabled"

Reason: Tier has tickets sold. You can only deactivate tiers with sales.

Tips for Success

1. Create tiers before promoting: Set up pricing before sharing event link
2. Use early bird pricing: Create urgency with limited-time discounts
3. Limit VIP quantities: Scarcity drives premium tier sales
4. Clear descriptions: Explain what's included in each tier
5. Monitor regularly: Check sales and adjust strategy

Pro Tip: Create a "Super Early Bird" tier at a deep discount for the first 25-50 tickets to generate initial momentum!