Getting Paid: Setting Up Payouts | Planadar Help

Getting Paid: Setting Up Payouts

Money from your paid tickets, donations and paid raffle entries reaches your bank through a payout account, which you connect once through Stripe. Stripe handles identity checks and bank details; Planadar never sees your bank account number.

Setting up your payout account

1. Go to Organizer Admin → Payouts and click Set Up Payouts.
2. Stripe opens its secure onboarding. Enter your business or personal details and the bank account to pay into.
3. When you finish, Stripe sends you back to Planadar. Your status shows Active once Stripe has verified everything -- usually within minutes, sometimes a day or two if Stripe asks for more information.
4. If the status says Complete Your Setup, click Complete Setup to see what Stripe still needs.

You'll get an email when your payout account is ready.

When you get paid

• For each sale, Planadar transfers your share to your payout account: the sale total minus the payment-processing fee (about 2.9% + $0.30) and any platform fee on your plan. If you chose to pass fees on to buyers, you receive the full ticket price.
• Stripe then pays your bank on its normal schedule, typically 2-7 business days after the sale.
• Organizer Admin → Payouts lists every sale's payout. Pending means it's on its way; Completed means it has reached your bank.

Sales made before you finished setup

You can start selling before your payout account is active. Nothing is lost: each sale's share is recorded as pending, and it is sent automatically as soon as your payout account becomes active -- you don't need to do anything else. Clicking Refresh Status on the Payouts page also checks for anything still owed and sends it.

"Planadar asked me to set up payouts again"

Before Planadar launched, payments ran in Stripe's test mode, where no real money moves. Payout accounts created during that period were test accounts and can't receive real money, so if you connected one before launch you'll see Set Up Payouts again. Complete the setup once more and real payouts start from there. Test-period sales and payouts aren't carried over, because they were never real payments.

Troubleshooting

• A payout is still pending after a week: open Organizer Admin → Payouts, click Refresh Status, and check that your status is Active. If Stripe needs more information, it will say so there.
• "Payout failed" email: your bank rejected the transfer, usually because of incorrect account details. Update them from the Stripe Dashboard button on the Payouts page; Stripe retries automatically.