Branding: Your Logo on Tickets & Emails | Planadar Help

Branding: Your Logo on Tickets & Emails

Set your event's branding in Event Console → Settings → Branding. What it applies to depends on your plan.

What branding covers, by plan

• Free plan: your brand color and logo show on your event website only. PDF tickets and attendee/donor emails use standard Planadar branding.
• Growth & Professional (Branded): your logo and colors also apply to PDF tickets and confirmation, receipt & attendee emails. A subtle "Powered by Planadar" mark remains in footers.
• Scale (White-Label): fully branded across website, tickets, and emails with no Planadar marks or watermarks.

⚠️ You must upload a logo

Emails and PDF tickets show the Logo (Light Mode) you upload under Settings → Branding. If you don't upload a logo, tickets and emails fall back to Planadar branding — even on a paid plan. Uploading the logo is what activates your branding on those surfaces.

Set it up

1. Go to Event Console → Settings → Branding.
2. Upload your Logo (Light Mode) (used on tickets and emails) and optionally a dark-mode logo.
3. Set your Primary Color.
4. Save. New tickets and emails for this event will use your branding.

This covers donation receipts, registration confirmations, refund and cancellation notices, and waitlist emails. Platform emails (account, billing, and payout notices) always come from Planadar.