Building a Custom Form on Your Event Website | Planadar Help

Building a Custom Form on Your Event Website

The Custom Form section lets you collect exactly the information you want from visitors — contact requests, RSVPs, volunteer sign-ups, surveys, and more — right on your published event website. Every submission is emailed to you and saved, and you can build anything from a simple two-field form to a guided, multi-step questionnaire with conditional questions.

This is different from registration form questions (the custom questions attendees answer when buying or registering for a ticket). The Custom Form is a standalone section you place anywhere on your website. For ticket-time questions, see "Building Custom Registration Forms."

Adding the form

1. Open the Event Console → Website Builder.
2. In the Add Sections panel, choose Custom Form (in the Actions group). A starter form (Name, Email, Message) drops onto the canvas.
3. Set the form's Heading, optional Subtitle, Submit button label, and Success message in the Custom Form Settings panel on the right.

Field types

Add any mix of these — a field's type can be changed at any time:

• Text, Email, Phone, Number, Date — single-line inputs.
• Long text — a multi-line message box.
• Dropdown — a select menu (add one option per line).
• Multiple choice — options where the visitor picks one (one option per line).
• Checkbox — a checkbox group; add one option per line to let people pick several. For a single consent box (e.g. "I agree to the terms"), just add one option.
• Divider — a visual separator (not an input): solid line, dashed line, gradient fade, ornamental, or spacing-only, with an optional section title.
• Step break — splits the form into guided steps (see Multi-step forms below).

Two ways to edit fields

You can build on the canvas, in the settings panel, or both — they always stay in sync.

On the canvas, hover a field to reveal its toolbar: a drag handle and Move up / Move down arrows to reorder, a Width button (cycles Full → Half → Third), a Required toggle (the asterisk), a Type menu, and Duplicate and Delete. Click a field's label to edit it inline, and click anywhere on a field to jump straight to its block in the settings panel.

In the Custom Form Settings panel, each field shows its label, type, width, placeholder/options, Required toggle, and conditional-logic controls — plus its own Move up/down arrows and drag handle.

Side-by-side fields (multi-column)

Set a field's Width to Half (or Third) to place fields next to each other — for example First Name and Last Name on one row. Full-width fields always take their own row, and everything stacks to a single column on phones.

Reordering — how movement works

Fields are one ordered list that flows into a responsive grid. Use the Move up / Move down arrows (or drag):

• Move up moves a field one position earlier. If it shares a row with another Half/Third field, this swaps it to the left.
• Move down moves it one position later — swapping it to the right within a row, or down to the next row.
• The arrows are disabled at the first and last positions.

So use up/down to set the order, and the Width control to decide how fields pack side by side.

Conditional logic ("Only show when…")

Show a field only when an earlier answer matches a rule:

1. Open the field in the settings panel and turn on Only show when….
2. Choose the controlling field, an operator (is equal to, is not equal to, contains, is filled in, is empty), and a value (for choice fields you pick from that field's options).

Hidden fields are skipped everywhere — they're never required and aren't included in the submission. Fields that carry a rule show a Conditional badge on the canvas.

Multi-step forms

Break long forms into short, guided steps:

1. Add one or more Step break fields where each new step should begin. Stepping turns on automatically once a break exists (you can force a single page with the Multi-step form toggle).
2. Give each step break a title and optional icon — these label the step in the progress indicator. A step break at the very top titles the first step.
3. Choose the progress indicator style: stepper + progress bar, stepper only, or progress bar only.

On the published site, visitors see one step at a time:

• The progress indicator shows Step X of N, a percentage, and each step's title/icon.
• Next checks only the current step's required fields; Back never blocks and never loses what's been entered.
• Everything typed is retained when moving back and forth, and the final Submit compiles all steps into a single submission.

Where submissions go

When a visitor submits:

• They see your Success message.
• You receive an email with every answer — reply-to is set to the submitter when the form captured their email, so you can just hit Reply.
• The submission is saved so you always have a record.

Forms include spam protection and rate limiting, so a single visitor can't flood you.

Tips

• Keep each step to 3–4 fields for the best completion rates.
• Use a Divider with a section title to group related questions on one page.
• Mark only the essentials Required — every extra required field costs completions.
• Use the Preview button and Tab through the fields to check the flow before publishing.