Complete Guide to Event Support Tickets | Planadar Help

Complete Guide to Event Support Tickets

Accessing Support Tickets

Navigate to Profile → Support tab to view your support tickets.

Submitting a Help Ticket

1. Click Create New Ticket
2. Select ticket priority (Low, Medium, High, Urgent)
3. Choose a category (Technical, Venue, Sessions, Other)
4. Describe your issue in detail
5. Attach photos if helpful
6. Submit ticket

Tracking Your Tickets

• View all your tickets in one place
• See ticket status (Open, In Progress, Waiting Response, Resolved)
• Check organizer responses
• Add follow-up messages

Response Times

• Urgent: <15 minutes
• High: <1 hour
• Medium: <4 hours
• Low: <24 hours

Pro Tip: Include as much detail as possible for faster resolution!