Buying and Registering Multiple Tickets | Planadar Help

Buying and Registering Multiple Tickets

Planadar supports purchasing multiple tickets in a single checkout. This guide explains the registration flow, entering guest details, and order management.

Purchase Flow

1. Open the event page and click "Buy Tickets".
2. Select your desired ticket tier and choose the ticket quantity from the dropdown.
3. Click "Checkout". You will be directed to Stripe to complete the payment.

Entering Guest Details

After successful checkout, you will be redirected to the Guest Details Form on Planadar.

1. Ticket Buyer Details: The first ticket is automatically assigned to you (the buyer).
2. Guest Details: For subsequent seats, you must enter:
   • Guest First Name & Last Name
   • Guest Email Address
   • Custom registration form questions configured by the organizer (e.g. food preferences, t-shirt size).
3. Buyer Pre-fill Shortcut: If you don't know your guests' details yet or are buying for yourself, check the "Same as Ticket Buyer" checkbox to quickly copy your own details to those seats.
4. Click Submit to finalize the order.

What Guests Receive

Once the guest registration is submitted:

• Each guest receives their own Ticket Confirmation Email with their registration details and QR code.
• If a guest does not have a Planadar account, a lightweight account is automatically created for them under their email address. They will receive a link to set a password to claim their account.

Where to Find Your Tickets When You Hold Several

If you hold more than one ticket for the same event — you bought seats for a group, used Buy Again, or added a second tier — all of them appear together in three places:

• The event page — a Your Tickets panel listing every ticket you hold for that event. Click one to open its QR code. Only tickets valid for entry are listed here, so fully refunded and cancelled seats are left out.
• Dashboard → My Tickets — every ticket across all your events, labelled "Ticket 3 of 6".
• My Profile → Tickets — grouped by order, with receipts, transfers, and cancellation.

Each ticket has its own number (shown as #A1B2C3D4) and its own QR code. The number is what identifies a specific seat — it matches your receipt, your confirmation email and what the scanner sees at the door. Search by it in any of the three places above; the leading "#" is optional.

If you hold several tickets and a guest is coming with you, give them their ticket — QR codes are per seat, and scanning the same one twice is refused.