Cancelling or Refunding Your Ticket(s) | Planadar Help

Cancelling or Refunding Your Ticket(s)

Cancelling One Ticket

Go to My Profile → Tickets, find the event, and click Cancel. Confirm once and you're done.

Cancelling Several Tickets at Once

If you hold more than one ticket for the same event (e.g. you bought seats for a group), cancelling walks through two steps so a bulk cancellation is never accidental:

1. Select — pick which of your tickets to cancel from the itemized list. Nothing is pre-selected; you choose each one deliberately.
2. Confirm — review the exact tickets you're about to cancel, then confirm.

You'll see a summary once it's done (how many succeeded, and any that failed).

What Happens to Your Money

Whether cancelling gets you a refund depends on the organizer's refund policy for that event:

• Refundable events: a full refund is issued automatically to your original payment method (typically 5–10 business days to appear).
• Non-refundable events: the ticket is cancelled but no refund is issued — check the event's refund policy (shown at checkout) before buying if this matters to you.

Free tickets simply cancel with no payment involved.

After You Cancel

• You get a confirmation email and in-app notification, including the specific ticket number that was cancelled and the refund outcome.
• The organizer is notified too, so they know a seat opened up.
• A cancelled ticket still shows up under the Refunded (or relevant) tab on My Profile → Tickets — it isn't deleted, just marked cancelled.

Once You've Checked In, You Can't Cancel

Cancelling is only offered before you check in. Once you've been scanned in at the door, the Cancel Registration dialog tells you so rather than offering a button that won't work — you've attended, so there's nothing to release.

If you still need a refund after checking in, contact the organizer: they can issue one from their side, in full or in part, at their discretion.

Where Refunds Show Up

Both places you can see your tickets tell you the same thing:

• My Profile → Tickets — a Refunded badge with the date and amount returned.
• Dashboard → My Tickets — the same badge on the ticket row. Open the row and you'll see when the refund was issued and how much came back.

A fully refunded ticket no longer shows a QR code, because it won't be accepted at check-in. That's deliberate: it's better to know now than at the door.

Where a Fully Refunded Ticket Is Turned Away

Once a ticket is fully refunded it stops working everywhere, not just at the main entrance:

• Event check-in (QR or badge scan at the door)
• Join Virtual Event — the join link is not handed out
• Session check-in — individual talks and workshops within the event

The message tells you what happened ("This ticket was fully refunded on Aug 26 ($299.00 returned)") rather than a generic error, so front-desk staff can help you straight away.

If you believe this is a mistake, ask the organizer at the desk. Organizers and admins can admit you anyway with one tap — the decision is recorded in the event's check-in log, so nobody has to choose between letting you in and keeping clean records.

Partial Refunds

An organizer can also refund part of what you paid (a goodwill gesture, or a price adjustment) without cancelling your ticket. When that happens:

• Your ticket stays valid — you're still expected at the event, and your QR code still works.
• It's labelled Partially refunded, showing the amount returned.
• Everything still works: check-in, virtual join, session scans, transferring it, cancelling it.

If you see "Partially refunded" and aren't sure whether you're still attending, you are — the ticket wouldn't still show a QR code otherwise.

If you later cancel a partially refunded ticket, you're refunded the balance — what you paid minus what already came back — not the original price a second time.