Connecting Subdomains and Custom Domains | Planadar Help

Connecting Subdomains and Custom Domains

You can host your event registration page and event website on your own URL rather than Planadar's default path. This guide details how to configure subdomains and white-labeled custom domains.

Branded Subdomains (Growth & Above)

Organizers on the Growth, Professional, or Scale plans can configure a custom subdomain under Planadar's domain (e.g., myconference.planadar.com).

1. Navigate to the Website Builder inside the Event Console.
2. Click the Domain Settings (Globe icon) on the toolbar.
3. Enter your desired subdomain in lowercase alphanumeric characters and click Save Subdomain.

White-Label Custom Domains (Scale & Enterprise)

Scale and Enterprise plans allow you to host your event website on your own custom domain (e.g., events.yourcompany.com) with automatic SSL certification and no Planadar branding.

DNS Configuration Requirements

To connect your custom domain, you must configure DNS records at your domain registrar (e.g., GoDaddy, Namecheap, Cloudflare):

Case A: Subdomains (e.g., events.mybrand.com)

Add a CNAME record:

• Type: CNAME
• Name / Host: events (or your chosen prefix)
• Value: cname.vercel-dns.com

Case B: Apex/Root Domains (e.g., mybrand.com)

Add an A record and a verification TXT record:

1. A Record:
   • Type: A
   • Name / Host: @ (or blank)
   • Value: 76.76.21.21
2. TXT Record (to verify ownership):
   • Type: TXT
   • Name / Host: _planadar
   • Value: (The verification token generated in the Domain settings panel)

Verification and Propagation

1. Once DNS records are added, return to Domain Settings in the Website Builder.
2. Click the Verify Domain button.
3. Our edge function (manage-custom-domain) will query your DNS status.
4. Once verified, the system automatically provisions an SSL/HTTPS certificate and points your site live on your custom domain.

Note: DNS propagation can take anywhere from a few minutes up to 72 hours depending on your registrar's TTL settings.